Return & Refund Policy
Non-Returnable Products
Due to hygiene, safety, and product integrity considerations, all cosmetic products sold by GREENVIBE are non-returnable and non-exchangeable once delivered.
We encourage customers to carefully review product details before placing an order.
Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect product
Please contact us within 48 hours of delivery with:
- Order number
- Photos of the product
- Photos of the packaging
Email: support@greenvibe.com
Refund Eligibility
Refunds may be approved only in the following situations:
- Wrong product delivered
- Product received damaged during transit
- Product missing from the order
- Order canceled by GREENVIBE
Refund Process
Once approved, refunds will be processed to the original payment method.
Estimated refund timeline:
- Credit/Debit Cards: 5-10 business days
- UPI/Wallets: 2-7 business days
- Bank Transfers: 5-10 business days
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind
- Personal preferences
- Allergic reactions or individual sensitivities
- Products opened, used, or tampered with after delivery
- Incorrect orders placed by customers
Contact for Refund Requests
Email: ankurmakavana7@gmail.com
Phone:+91 90337 11107